Rights Protection Center

ivhanfg

6-10 years

sell stop in position 2364 but slippage to position 2348, different 160 pips. Sucks !!!!! my acc : 1702752

大浪淘沙39769

3-5 years

Platform: TMGM Account: 246031 Order Number: 107206403 Gold at 2442.2, 2.8 lots, long position. Stop loss set at 2442.5, triggered at 2435.6. Requesting compensation of $1822 USD. My stop loss order was executed with a slippage of $7, resulting in a loss of $1822 USD. I cannot accept this and demand compensation for this loss. Please don't ask me to contact the account manager; they directed me to you. After waiting several days, the platform responded via email: "The more volatile the market conditions, the more noticeable the slippage caused by price changes when liquidity providers match trades, and it is inevitable." I cannot accept this explanation and still demand compensation for my loss.

浅诺

Within 1 year

I placed a short order at 64 for NFP data, but it was only executed at 49, and the lowest price was only 51. Is this how you do it? This platform is too deceptive. I only lost about 400, but it kept loading when I closed the position. What's wrong with your platform? My tmgm agent placed a short order at 65, and it was executed at 61. Why was my short order at 63 only executed at 49? And this order took six seconds to execute.

Js2730

3-5 years

Do not withdraw since December. The customer service tells me to send email to department. There is no response for countless email. The deposit is very quick, but the withdrawal is really slow for such a big platform.

1326618

Within 1 year

On July 5th, I discussed with customer service who said they would arrange for the relevant department to handle my claim. The staff mentioned it would take about 5 business days, but there has been no response up to now.

。81469

3-5 years

I made a profit on IC, but the platform said it would investigate my account without any reason and did not specify the time for the process. Then IC illegally deducted more than 20,000 US dollars from my account without permission.

哈里

1-2 years

Unable to withdraw funds, changing phone number, and refusing to withdraw funds, saying it will take three working days. It's my own money, but they won't let me withdraw. Imparity clauses. Trading account 10994629.

默141

1-2 years

The deposit on the tmgm platform is too bad. I deposited money through the platform channel. It has not been credited for a day.

xinai

Within 1 year

This software forces you to close your positions and intentionally causes you to lose money. I want an explanation, or I will call the police.

天丶意

Within 1 year

If stop loss cannot be strictly enforced, who would dare to use the platform? It is also a taboo in the trading market. The loss has already exceeded the trader's expectations.

土豆9430

Within 1 year

After withdrawing funds from the platform, the fund was blocked with 15,000 RMB. The funds on this platform are not secure.

一直都在

3-5 years

I was trading normally throughout the whole process, but they said my account was suspected of arbitrage activities without any reason, and they also wanted to permanently cancel my account. I am dissatisfied!

hoàng văn hà

Within 1 year

After entering the automatic simplification swap order on the exchange, while the price chart is running, the buying and selling lines do not move; instead, they become increasingly simplified, leading to an increase in negative balance. Please note that the translation provided is based on the context provided by the original text. If there are specific terms or phrases that need to be accurately translated, additional information or clarification may be required.

dương việt hưng

Within 1 year

Xcharter automatically entered kh's command, stretching the floor 10 times = 464 spesd. Another prize draw of $1,000 requires 15 lots after 5 days of cutting without notice from the 5-day deadline, the 35% bonus is also cut by itself.. Due to sudden cutting and high stretching of the floor, the account does not liquidate.

Nguyen Thi Thuy2735

Within 1 year

I have been an investor in X-Chater for just 1 week and I still withdrew profits in the first 4 days. However, on the fifth day after withdrawing interest and principal, two more orders were placed, resulting in a negative number in the account.

Nguyen thi Nhung

Within 1 year

Let me tell a complete story about the criminal practices of the X Charter Broker. Since X Charter Broker contacted me, I had to go through five weeks of this ordeal. They lured me in, promising a great future, and gave me VIP status that included matching my deposits and low fees. They let me withdraw some money to ensure that everything works as it should. After five days of light trading, my account disappeared from their site including the MT5 Platform. My initial deposit was $18,800 with open trades that could be profitable in the two days. Not knowing what to do, I turned to the help of case. Oh boy, was I wrong? After my exposure, agents who introduced themselves unacceptable offers to reinstate my account with only $15,000. They want me to move my complaint to a different Broker which happened to have the same name but have nothing in common with the original broker. They promised me to return the money if I did what they suggested me to do.   Also, all communication on Telegram was deleted when I refused to accept. Time went by and they let me open a new account (924376) with the original balance of $18,800 with the condition to keep it for at least 15 days and make trade once a day. After that period, I have been promised, to be able to withdraw money.  At this time no favors, no matching deposits, and no defined slippage. On June 10th, I received a message that X Charter was working on an upgrade of services, and all accounts needed to be reinstated. I contacted X Charter’s Support. Designated agent Le Phuc Hoang sent me a link to the Chrome Extension application to make my account work. This link to the application could not be for an unknown reason reinstated so he had to install it by himself by using an Ultra View application. He not only installed that application but also compromised my private access to my account and resolved the case for acc.923570 without my permission. I let him know that I knew what he did but he didn't express any reaction. My account 924376 was working again so I didn’t ask more questions, just waiting for the last day of the agreement to be able to withdraw my money to the bank. Two days later June 12th, my account was terminated again including the communication. The day after breaking into my account, I received notice from my newly established trading account support about several attempts to break in. Such a coincidence? Do not ever talk to them open an account and deposit money. These criminals need to be stopped.  

明天会更好91158

3-5 years

I made money on IC, but the platform said it would review the account and then stopped the transfer and withdrawal. The withdrawal was also rejected. Finally, IC illegally deducted the principal and profit in my account.

1115121

Within 1 year

Personal back-end account cannot be logged in, showing being reported, how can I withdraw money?

FX2000395382

3-5 years

This platform has severe slippage, causing me to be liquidated for 4 or 5 times within a month. The suggestion from the analyst is always wrong, not reliable at all. I had already called the police. Please see my information and contact me to deal with it quickly, don't make it a big deal.

✌✌✌

3-5 years

I accidentally filled in the wrong account. I contacted them, they didn't help me and closed my account.