Resolved
Unable to close positions in time; widening spreads lead to liquidation
Object 
Decode Global
Issue
Others
Requirement
compensation
Amount
$1,015(USD)
Time
40day23hour
Mediation Progress
Hong Kong 2024-05-08
Resolved 
FX3634531335
FX3634531335Australia 2024-04-08
Reply Decode Global
Regarding this customer complaint, we have completed the confirmation and investigation procedures. We also notified the customer of the investigation results and our decision via email on March 22, 2024. The customer is not satisfied with this, and as a result, we have converted this complaint ticket into an internal platform complaint (IDR). It has been reported and forwarded to our legal compliance department, who will review and investigate further and respond to the customer again.
Reply
Hong Kong 2024-03-28
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-03-28
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-03-28
Start Mediation FX3634531335
FX3634531335On 5:45 March 21 Beijing time, the highest AUDNZD quotation was 1.08545, the maximum liquidation was 1.08790, the spread was as high as 245, the spread was extremely widened, the account was liquidated, the loss was 269.15, 6:15, the gold quotation was 2198, I found that the situation was wrong, and prepared to close the short position Order, continuous closing of positions was invalid, and then the gold price pulled above 2210, all positions in the account were liquidated, with a total loss of 746.79.
Start Mediation
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