Global Broker Regulation Inquiry App
WikiFX

Score

0 1 2 3 4 5 6 7 8 9
.
0 1 2 3 4 5 6 7 8 9
0 1 2 3 4 5 6 7 8 9
/10
The WikiFX Score of this broker is reduced because of too many complaints!

MONETA MARKETS

United Kingdom United Kingdom | 5-10 years | Environment AA |
ECN Account Regulated in United Kingdom | Forex Execution License (STP) | MT5 Full License | High potential risk | Offshore Regulated

https://www.monetamarkets.com

Website

Rating Index

Environment

Environment

AA

Average transaction speed (ms)

331.3 Great

MT4/5

Full License

MonetaMarkets-Demo

United Kingdom
United Kingdom
MT4
52

Influence

B

Influence index NO.1

ChinaChina4.62
The WikiFX Score of this broker is reduced because of too many complaints!

Environment

Speed:AA

Slippage:A

Cost:AA

Disconnected:AA

Rollover:A

MT4/5 Identification

MT4/5 Identification

Full License

52
Server Name
MonetaMarkets-DemoMT4
Server LocationUnited KingdomUnited Kingdom

Influence

Influence

B

Influence index NO.1

ChinaChina4.62
Surpassed 71.00% brokers
Biz Area Search Statistics Advertising Social Media Index

Contact

+44 (113) 3204819
support@monetamarkets.com
https://www.monetamarkets.com
18 Cavendish Road, Claremont, Cape Town, Western Cape, 7708 South Africa
WikiFX Risk Alerts
  • WikiFX has received a total of 9 user complaints against this broker, please be aware of the risks and do not be scammed!

Basic Information

Registered Region
United Kingdom United Kingdom
Operating Period
5-10 years
Company Name
MONETA MARKETS (PTY) LTD
Abbreviation
MONETA MARKETS
Company employee
--
Customer Service Email Address
support@monetamarkets.com
Contact Number
+441133204819
Company Address
18 Cavendish Road, Claremont, Cape Town, Western Cape, 7708 South Africa
FX4146786600

FX4146786600

Unverified

Egypt

I deposited $1000, and made 900 profits, and Then the broker suddenly closed my account and kept both my deposit and profits. They claimed “suspicious trading” Even if they had concerns, a deposit is my money, and keeping it is not acceptable for any regulated broker. Very bad experience and zero transparency

Exposure

FX1572658372

FX1572658372

Unverified

Brazil

The PAMM account managers called Nexobot in Brazil stopped authorizing withdrawals from Moneta Markets accounts. I contacted the Account Manager in Brazil, named Luiz, and he NEVER helped us, always making excuses - whereas in a SERIOUS brokerage, they would have closed any open orders and released the withdrawals!!!! We spent nearly 3 months BEGGING for withdrawals, and the Account Manager DID NOTHING, just like the contacts we made with Moneta itself—the support team told us to reach out to the Account Manager. We went through hell with this brokerage, and I personally lost around $1021 USD. RUN AWAY FROM MONETA MARKETS, WHICH COMPLICITLY TOOK PART IN THIS COPY TRADE HELL EXPERIENCED IN BRAZIL IN 2024, CALLED NEXOBOT.

Exposure

x7777748x

x7777748x

Unverified

Taiwan

Aside from disgusting, it's still disgusting. Once your trading account applies for bonus, as long as the customer profits, they say the customer is violating the trade. When the customer's withdrawal application fails and money is returned to MT4, the reason is internal control. The next day you can't log in to your account, which means not only do you have to leave your profits, but you can't take your principal. MONETA will say you're violating external hedging rules, but won't give any evidence. In short, utterly disgusting, definitely a scam platform.

Exposure

FX1957896818

FX1957896818

Unverified

Taiwan

After trading with Moneta Markets for a while, the most direct impression is that the cost control is excellent. Their PRIME ECN account spreads are extremely low, starting basically from 0.0 pips, which is very cost-effective for traders like us who engage in scalping and position trading. The platform connection is very stable; whether using MT4 or MT5, there has been no lagging or slippage. The deposit threshold is also quite accessible, starting at just 50 USD, making it very suitable for traders who want to try the global markets. The entire account opening process is very fast, and the speed of withdrawal processing is also reassuring.

Positive

Positive

FX2845715466

FX2845715466

Unverified

United Kingdom

I've been using it for almost half a year, mainly for their True ECN account. When trading EUR/USD, the spreads typically fluctuate between 0.0 and 0.2 pips, and the commission fees are transparent. What satisfies me most is the execution speed during news events - unlike other platforms where I frequently encountered disconnections or frozen charts, Moneta maintains consistently low latency around 40ms. One suggestion for improvement: the dark mode toggle button on the Pro Trader web version is too hard to find - it took me a while to locate it. But overall, if you're into high-frequency or scalping trading, this platform's liquidity is definitely sufficient.

Positive

Positive

FX1815772946

FX1815772946

Unverified

Taiwan

I've used several established platforms before, and honestly, their interfaces were quite outdated. I switched to Moneta mainly because they offer direct integration with TradingView, which is a game-changer for those who love monitoring the market. The account opening process was faster than I expected. I opted for an ECN account, and the spreads are indeed very tight. Although I encountered a minor issue during the initial deposit, customer service resolved it quickly—no frustrating bot delays. So far, I've made two withdrawals, both processed within about a day, which is solid. As long as withdrawals remain smooth, I'm happy to stick with them.

Positive

Positive

FX2372616643

FX2372616643

Unverified

Taiwan

I initially chose Moneta because a friend recommended it, and it turned out to be decent in practice. Opening an account wasn't complicated—once the documents were submitted, it was ready to use quickly. The deposit and withdrawal speeds were also acceptable, and I never encountered any issues with funds being stuck. Customer service responses were quite prompt, and any problems I had were generally resolved by asking the Chinese support team.

Positive

Positive

FX1246002424

FX1246002424

Unverified

Taiwan

I've been using Moneta Markets for a while now, and the overall experience has been quite smooth. The variety of instruments is truly impressive—forex, indices, gold, crude oil, you name it—so there's hardly any need to switch platforms. Placing orders via MT4 is consistently stable, with minimal slippage, and the market updates are fast. It's been a good experience for short-term trading.

Positive

Positive

FX3685280468

FX3685280468

Unverified

Brazil

I've been a Moneta Markets client since 2023 and participated in the NEXOBOT PAMM project. Moneta allowed order masking, turning into a 100% loss in April 2024 (previously 4%/month profit). Moneta failed to audit NEXOBOT, indirectly assisting the fraud affecting +1000 clients. They denied responsibility, covered up mistakes, and lacked transparency. Their Brazilian manager focused on commissions and blocked withdrawals. Total loss > $5 million. Moneta requested complaint removal in exchange for a "recovery" with REALIZE Invest (another disappointment). Their new PAMM account was even less transparent, and their scheme was to remove complaints. Total distrust in Moneta.

Exposure

jikaytrader

jikaytrader

Unverified

Vietnam

This platform has seized my money. They then locked my account, making it impossible to contact support or withdraw funds. I still have 16000 USD I can't withdraw.

Exposure

Edoardo

Edoardo

Unverified

United Arab Emirates

I registered account 3046678 with Moneta and deposited $18360. After one month of trading, Moneta suddenly charged me $4459.43 Adiminstration Fee.

Exposure

FX2713451314

FX2713451314

Unverified

Brazil

After a year of selling an automated trading service, Moneta and Nexobot left several clients without their profitability and without their life savings invested in Moneta PAMM accounts!!! They started selling in April 2023 and in May of this year (2024) they sent a very strange email to all clients stating that they blocked all accounts to stop losses. The result: millions of dollars stolen from many clients. I had $3700 and they deducted $80 from my account. There are users who claim to have lost their life savings, over $100 or $200 thousand dollars!!! It seems that at the time I signed up, Moneta offered insurance coverage of up to $250,000 for Moneta accounts, but I haven't seen my stolen $3700 anymore! A MILLION DOLLAR ROBBERY IN BRAZIL - BEWARE!

Exposure

DANIEL6448

DANIEL6448

Unverified

Brazil

If you lose your capital it's okay for that but if you make any high profit they will not let you withdraw. I lost 509 usd using my EA, no alert was issued by the broker, but when I adjusted my EA strategy and made profits, it quickly They rejected all my withdrawals. Stay away from this broker.

Exposure

Cuety

Cuety

Unverified

New Zealand

Moneta Markets International shines with its diverse market instruments and user-friendly trading platform, making it a top choice for traders seeking flexibility and efficiency.

Positive

Positive

FX1482523789

FX1482523789

Unverified

Australia

Jumping into Moneta Markets was exciting with its low deposit requirement and high leverage. However, the lack of educational resources was a bit disappointing for a beginner like me.

Positive

Positive

NandoMB

NandoMB

Unverified

Brazil

Moneta Markets allowed the PAMM account manager (Capital Investing Strategies Ltd / NexoBot) to DISABLE the display of open trades (Floating Balance/Floating) on its interface, misleading everyone, as clients were unaware of these VERY negative open trades. Capital Investing Strategies Ltd (manager of the PAMM account) concealed this huge drawdown from the PAMM account's clients, so that they were unaware of the high financial commitment that existed and, since January 2024, had been making withdrawals difficult for clients, making them practically impossible. When we tried to make withdrawals from Moneta's PAMM account and the manager wouldn't authorize it, we asked them to intervene and take action on behalf of the clients, but they said they couldn't do anything. We believe that Moneta Markets is co-responsible for this disaster, as it allowed such relevant information to be hidden in its own system (PAMM account interface, with a virtual domain bearing its name). There was talk of a protection mechanism by NEXOBOT of up to $250,000.00 per account, this amount could be used by MONETA to compensate the clients who were harmed.

Exposure

FX1448743152

FX1448743152

Unverified

Brazil

Moneta Markets allowed the PAMM account manager (NexoBot) to DISABLE the display of open trades (Floating Balance/Floating) on its interface, misleading everyone because clients were unaware of these VERY negative open trades. NexoBot (the manager of the PAMM account) hid this huge drawdown from the PAMM account's clients, so that they were unaware of the high financial commitment that existed and, since January 2024, had been making withdrawals difficult for clients, making them practically impossible. When we tried to make withdrawals from Moneta's PAMM account and the manager wouldn't authorize it, we asked them to intervene and take action on behalf of the clients, but they said they couldn't do anything. We believe that Moneta Markets is co-responsible for this disaster, as it allowed such relevant information to be hidden in its own system (PAMM account interface, with a virtual domain bearing its name).

Exposure

FX1001236908

FX1001236908

Unverified

Brazil

Moneta Markets allowed the PAMM account manager (NexoBot) to DISABLE the display of open trades (Floating Balance/Floating) on its interface, misleading everyone because clients were unaware of these VERY negative open trades. NexoBot (the manager of the PAMM account) hid this huge drawdown from the PAMM account's clients, so that they were unaware of the high financial commitment that existed and, since January 2024, had been making withdrawals difficult for clients, making them practically impossible. When we tried to make withdrawals from Moneta's PAMM account and the manager wouldn't authorize it, we asked them to intervene and take action on behalf of the clients, but they said they couldn't do anything. We believe that Moneta Markets is co-responsible for this disaster, as it allowed such relevant information to be hidden in its own system (PAMM account interface, with a virtual domain bearing its name). There was talk of a protection mechanism by NEXOBOT of up to $250,000.00 per account, this amount could be used by MONETA to compensate the clients who were harmed.

Exposure

mohammad425

mohammad425

Unverified

Iran

One of the best brokers that provides services in Iran and I am really happy to be working with this broker

Positive

Positive

visit quintelintelligenceltd7255

visit quintelintelligenceltd7255

Unverified

Australia

So, starting from October 26th, i tried to withdraw money but got rejected. They mentioned something about giving bonuses because of their activities, right? And then last week, i tried to withdraw your profits, there was a problem with the server, and the customer service gave a lot of excuses.

Neutral

Neutral

sdsadsa

sdsadsa

Unverified

Taiwan

A good friend recommended Moneta to give Moneta a try. The experience is quite good, the cost is low, and the transaction is smooth. I mainly do long-term transactions. I made two withdrawals and the funds were received quickly.

Positive

Positive

金钱无眠

金钱无眠

Unverified

United States

The customer service is very professional and patiently answered my questions. The withdrawals arrived quickly. The environment is very stable, which is great.

Positive

Positive

FX9940

FX9940

Unverified

United States

After using it for half a year, the trading experience is very good. The deposit and withdrawal speed are very fast. The most important thing is that the customer service is very enthusiastic and patient. I hope the platform will get better and better!

Positive

Positive

29
Account
Related Software
Environment
Marketing Strategy
Biz Area
Website
Genealogy
Related Companies
Employees
Company Summary
Disclosure
News
Wiki Q&A
Comment
MT4/5
White Label MT4
White Label MT4
Full License MT5
Full License MT5
5
MT4 Servers
2
MT5 Servers
194.77
velocityIcon
Average execution speed/ms

Formal full license MT4/5 traders will have sound system services and follow-up technical support. Generally, their business and technology are relatively mature and their risk control capabilities are strong

Meta Trader 5
Meta Trader 5
Perfect
Meta Trader 4
Meta Trader 4
Perfect

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Environment

Average transaction speed(ms)
331.3 Great
The highest transaction speed(ms)
1 Perfect
The highest speed of opening positions(ms)
1 Perfect
The highest speed of closing position(ms)
1 Perfect
The lowest speed of opening positions(ms)
969 Great
The lowest speed of closing position(ms)
1542 Good
12.21USD/Lot Great
19.39USD/Lot Perfect
Long: -8.54USD/Lot    Short: 3.2USD/Lot
Long: -66.86USD/Lot    Short: 44.19USD/Lot Poor
Average slippage
0.1
Maximum transaction slippage
1 Great
Maximum positive slippage
2 Poor
Maximum negative slippage
1 Great
Average disconnection frequency (times/day)
0.2 Perfect
Average reconnection time (millisecond/per request)
39.2
Ranking: 37 / 125
Test user 243
Orders 5,872
Ocuppied margin $1,356,092 USD
Data Source
vpsWikiFX Data provide
Updated:2026-01-13 01:00:00
Sources
Language
Mkt. Analysis
Creatives

Website

  • United States moneta-id.com
    104.21.16.1
  • United States monetamarketsvn.com
    104.21.112.1
  • United States monetamarkets.sc
    141.193.213.10
  • United States monetamarkets.com
    184.168.131.241

Genealogy

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Download APP
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MONETA MARKETS

Related Companies

MONETA MARKETS LIMITED(United Kingdom)
United Kingdom
MONETA MARKETS LIMITED(United Kingdom)
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Registration No.
14579510
Established
VIBHS FINANCIAL LTD(United Kingdom)
United Kingdom
VIBHS FINANCIAL LTD(United Kingdom)
Active
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Registration No.
08279988
Established
Employees

Company Summary

Moneta MarketsReview Summary
Founded2012-07-18
Registered Country/RegionUnited Kingdom
RegulationFCA in the United Kingdom
Market InstrumentsForex, Indices, Commodities, Share CFDs, ETFS
Demo Account
LeverageUp to 1:1000
SpreadFrom 0.0 pips
Trading PlatformMobile: MetaTrader 5, MetaTrader 4, AppTraderWeb: PRO Trader
Min Deposit$50
Customer Support(24/5)Email: support@monetamarkets.com
Phone: +44(113)3204819(U.K), +61 2 8330 1233(International)
Live Chat
Facebook, Instagram, Twitter, YouTube, LinkedIn

Moneta Markets Information

Moneta Markets is a CFD broker that provides 1000+ of the most liquid currencies, indices, commodities, share CFDs, ETFs and more with PRIME ECN spreads from 0.0 pips! Traders can also access MetaTrader 5, MetaTrader 4, AppTrader, and PRO Trader platforms through Moneta Markets. The broker also provides a demo account.

Moneta Markets Information

Pros and Cons

Pros Cons
Spread as low as 0.0 pips/
Leverage up to 1:1000
MT4/MT5 available
Demo and Islamic account available
50% deposit bonus
24/5 customer support

Is Moneta Markets Legit?

Moneta Markets is primarily regulated by the UKs Financial Conduct Authority (FCA), with regulatory number: 613381. The FCA is globally renowned for its rigorous regulation and robust investor protection. It mandates that brokers must implement client fund segregation, regularly submit financial reports, and undergo annual audits. In the event that a regulated broker becomes insolvent, investors can receive compensation of up to £85,000 through the Financial Services Compensation Scheme (FSCS), applicable to all global clients.

Is Moneta Markets Legit?

What Can I Trade on Moneta Markets?

Moneta Markets offers 1000+ market instruments, including 44 FX Pairs, 16 Indices, 19 Commodities, 700+ Share CFDs, 30+ Crypto CFDs, 50+ ETFs, and 7 Bonds.

Tradable Instruments Supported
Forex
Commodities
Indices
Currencies
Share CFDs
ETFs
Bonds
What Can I Trade on Moneta Markets?

Account Type

Moneta Markets has three live account types: Direct STP, Prime ECN, and Ultra ECN. Traders who want low spreads and deposits can choose a Prime ECN account, while those with a sufficient budget can open an Ultra ECN account.

In addition, the demo account is predominantly used to familiarize traders with the trading platform and for educational purposes only. Muslims are allowed to open Islamic accounts without swaps.

Account Type Direct STPPrime ECNUltra ECN
PlatformPRO Trader, MetaTrader 4, MetaTrader 5, AppTrader
Range of Markets44 FX Pairs, 16 Indices, 19 Commodities, 700+ Share CFDs, 30+ Crypto CFDs, 50+ ETFs,7 Bonds
Minimum Deposit$50$50$20,000
Minimum Volume0.01 Lot0.01 Lot0.01 Lot
LeverageUp to 1:1000Up to 1:1000Up to 1:1000
Spreads from1.2 Pips0.0 Pips0.0 Pips
Commission$0$3 per lot per side$1 per lot per side
Islamic accountYESYESYES
Suitable forBeginnersScalpers and EAsProfessional traders andmoney managers
Stop out50%50%50%
HedgingYESYESYES

Moneta Markets Fees

The spread starts from 0.0 pips, the commission is from 0, and the swap is as low as zero. The lower the spread, the faster the liquidity.

Leverage

The maximum leverage is 1:1000 meaning that profits and losses are magnified 1000 times.

Leverage

Trading Platform

Traders can conduct financial activities in MT4, MT5, AppTrader, and PRO Trader. Both MT4 and MT5 provide various trading strategies and implement EA systems. Moneta Markets offers trading platforms for mobile and web versions.

Copy trading is also available, a way for inexperienced traders or followers who dont have the time to do extensive research or want to diversify their portfolio to copy the trades of experienced traders (also known as money managers or copy trading gurus).

Trading PlatformSupported Available Devices Suitable for
MetaTrader 5MobileProfessional traders
MetaTrader 4MobileJunior traders
AppTraderMobileAll traders
PRO TraderWebAll traders

Deposit and Withdrawal

The first deposit amount must be $50 or above. Moneta Markets accepts International EFT, Credit/Debit Cards (Visa and MasterCard), FasaPay, JCB, Sticpay, and more for deposit. Withdrawal will be processed within 1-3 business days.

Deposit and Withdrawal

Bonus

Traders who deposit $500 or more into their real account will receive a 50% bonus.

Keywords

  • 5-10 years
  • Regulated in United Kingdom
  • Regulated in South Africa
  • Regulated in Seychelles
  • Forex Execution License (STP)
  • Derivatives Trading License (EP)
  • MT5 Full License
  • White label MT4
  • Self-developed
  • High potential risk
  • Offshore Regulated

News

Moneta Markets Receives FCA Approval for VIBHS Financial in the UK

News Moneta Markets Receives FCA Approval for VIBHS Financial in the UK

Moneta Markets' VIBHS Financial Ltd gains FCA approval to offer CFD and ETF trading in the UK, boosting the firm's expansion into regulated financial services.

Moneta Markets Plans Prop Trading Division, Seeks General Manager

News Moneta Markets Plans Prop Trading Division, Seeks General Manager

Moneta Markets announces prop trading expansion, hiring a General Manager to lead its new Dubai-based prop trading firm. Learn about their strategy and recruitment plans.

Moneta Markets Launches UAE Share CFDs, Expanding Trading Opportunities

News Moneta Markets Launches UAE Share CFDs, Expanding Trading Opportunities

Moneta Markets launches UAE Share CFDs, giving traders access to top ADX companies with flexibility, security, and trust in the UAE’s growing economy.

Moneta Markets Introduces Game-Changing Cashback Bonus Promotion

News Moneta Markets Introduces Game-Changing Cashback Bonus Promotion

Discover Moneta Markets' innovative Cashback Bonus Promotion, a unique twist on standard Forex bonuses, offering active traders impressive rewards.

“Moneta Markets is spreading its wings into Dubai”- Moneta Markets Founder and CEO

News “Moneta Markets is spreading its wings into Dubai”- Moneta Markets Founder and CEO

Moneta Markets Broker broadens its offerings in Dubai. Moneta Markets is beginning the next stage of its planned international growth. This significant achievement represents the beginning of an exciting new chapter in Moneta Markets' goal to become a major financial brokerage player in the Middle East region.

Moneta Markets Launched Cutting-Edge Trading App

News Moneta Markets Launched Cutting-Edge Trading App

Moneta Markets, a major worldwide CFD brokerage, is announced the launch of Moneta Markets AppTrader, a cutting-edge trading app. The app bridges the gap between financial markets and traders globally and provides unique on-the-go access to over 1,000 FX pairs, Share CFDs, Indices, Commodities, Bonds, and ETFs, with ECN spreads starting at 0.0 pips.

View More

Wiki Q&A

Rustam R
Rustam R
1-2 years

What is Moneta Markets minimum deposit?

WikiFX
WikiFXReply

Moneta Markets has a minimum deposit requirement of $50, which I find to be quite accessible. For new traders like myself, this is an affordable amount to get started without a major commitment. Compared to other brokers that require larger deposits, this flexibility is great for me because it allows me to test the platform and begin trading without risking a significant amount of money. However, if I opt for the Ultra ECN account, the minimum deposit is $20,000, which is aimed at more professional traders and large accounts.

Broker Issues
MONETA MARKETS
MONETA MARKETS
Withdrawal
Deposit
2025-08-08
United States
Abu00saeed
Abu00saeed
1-2 years

What are the pros and cons of Moneta Markets?

WikiFX
WikiFXReply

In my Moneta Markets review, I see several pros and cons. Pros: One of the biggest advantages for me is the extremely low spreads, starting from 0.0 pips, especially on the Prime ECN account. The maximum leverage of 1:1000 also provides me with the ability to trade larger positions with less capital, which can potentially increase profits. The broker offers access to several platforms, including MT4, MT5, AppTrader, and PRO Trader, allowing me to choose a platform that best suits my trading needs. I also find that the broker offers demo accounts, which is great for practicing without financial risk. Cons: On the downside, I found that the broker operates with offshore regulation, which isn’t as robust as FCA or ASIC oversight, making me slightly wary of its level of investor protection. Additionally, the $50 minimum deposit is relatively high compared to other brokers that allow traders to start with as little as $10.

Broker Issues
MONETA MARKETS
MONETA MARKETS
Regulation
2025-07-18
United States
ritzyshona
ritzyshona
1-2 years

Can I open an Islamic account with Moneta Markets?

WikiFX
WikiFXReply

Yes, Moneta Markets offers Islamic accounts, which are swap-free and comply with Sharia law. As someone who values trading in line with my religious beliefs, I appreciate that Moneta Markets offers this feature. The Islamic accounts are available for all account types, including Prime ECN and Ultra ECN, and ensure that I can trade without receiving or paying interest on overnight positions, which aligns with my principles.

Broker Issues
MONETA MARKETS
MONETA MARKETS
Platform
Account
Leverage
Instruments
2025-07-07
United States
Arnold Joseph
Arnold Joseph
1-2 years

Is Moneta Markets regulated?

WikiFX
WikiFXReply

Based on my Moneta Markets review, it’s important to note that the broker is offshore regulated by the Seychelles Financial Services Authority (FSA), with a license number of SD144. While this regulation is better than being unregulated, it’s still considered less secure than a broker regulated by a major authority such as FCA or ASIC. For me, this means that while Moneta Markets operates within legal frameworks, the oversight is limited compared to brokers under more stringent regulatory bodies. Is Moneta Markets legit? From my perspective, the answer is somewhat cautious. While the broker is regulated by the FSA and has been authorized to operate, the Exceeded status of the FSCA means that Moneta Markets might not be as strictly monitored as brokers with full regulatory compliance, and this could raise concerns about investor protection and transparency. However, I appreciate that it is still regulated, which provides some level of assurance compared to unregulated brokers.

Broker Issues
MONETA MARKETS
MONETA MARKETS
Regulation
2025-06-06
United States
View More

User Reviews29

All (29) Positive (14) Neutral (4) Exposure (11)
FX4146786600
FX4146786600
Within 1 year
Exposure
Take my deposit 1000$
I deposited $1000, and made 900 profits, and Then the broker suddenly closed my account and kept both my deposit and profits. They claimed “suspicious trading” Even if they had concerns, a deposit is my money, and keeping it is not acceptable for any regulated broker. Very bad experience and zero transparency
Exposure

Egypt

Replied
Reply from official MONETA MARKETS
Hello, we sincerely apologize for the inconvenience caused by this situation. To ensure the fairness and compliance of the trading environment, the company has established a relatively strict and comprehensive risk control and review process. Certain special transactions require further verification, which results in a relatively longer processing period. We have completed the verification, and your relevant funds were refunded on December 3. If you have any further questions regarding this matter, please feel free to contact us. We will do our best to provide additional clarification and assistance. Thank you for your understanding and support.

Original

您好,非常抱歉此次情况给您带来的不便。为保障交易环境的公平与合规性,公司设有一套较为严格且完整的风险控制与审查流程,对于部分特殊交易需要进行进一步核查,因此处理周期相对较长。 我们已经完成核实,您的相关资金已于 12 月 3 日 完成退回。如您对本次处理仍有任何疑问,欢迎随时与我们联系,我们将竭诚为您提供进一步说明与协助。感谢您的理解与支持。

FX1572658372
FX1572658372
1-2 years
Exposure
THE BANK PREVENTED ME FROM WITHDRAWING MY FUNDS IN THE ACCOUNT!
The PAMM account managers called Nexobot in Brazil stopped authorizing withdrawals from Moneta Markets accounts. I contacted the Account Manager in Brazil, named Luiz, and he NEVER helped us, always making excuses - whereas in a SERIOUS brokerage, they would have closed any open orders and released the withdrawals!!!! We spent nearly 3 months BEGGING for withdrawals, and the Account Manager DID NOTHING, just like the contacts we made with Moneta itself—the support team told us to reach out to the Account Manager. We went through hell with this brokerage, and I personally lost around $1021 USD. RUN AWAY FROM MONETA MARKETS, WHICH COMPLICITLY TOOK PART IN THIS COPY TRADE HELL EXPERIENCED IN BRAZIL IN 2024, CALLED NEXOBOT.
Exposure
Exposure

Brazil

Replied
Reply from official MONETA MARKETS
Dear Valued Client, thank you for providing the information. After verification, we confirm that the account in question is a PAMM account, and during the relevant period, the client had no direct communication with Moneta Markets. Transaction records indicate that the current balance of the account is zero, with funds fully depleted due to losses incurred from PAMM trading, not because withdrawals were blocked. The last successful withdrawal recorded in the system occurred on May 2, 2024. Following significant trading losses, the account status was adjusted to "close-only," meaning no new positions could be opened. Additionally, this case is related to the previous Brazil PAMM/Nexobot case, and as part of its resolution, the client had already received a 1:1 credit compensation. After repeated verification, we found no evidence that either the bank or Moneta Markets ever blocked the client's withdrawals. The losses were due to PAMM trading. Due to transaction activities, the withdrawal function will naturally become unavailable after the account balance is depleted. Thank you for your understanding and support. If you have any further questions, please feel free to contact us at any time. We will be happy to provide you with further assistance.

Original

尊敬的客户您好,感谢您提供的信息。经核查确认,所涉账户为 PAMM 账户,在相关期间内客户未曾与 Moneta Markets 进行直接沟通。根据交易记录显示,该账户当前余额为零,资金已因 PAMM 交易产生的亏损而全部耗尽,并非因提款被阻止所致;系统记录的最后一次成功提款发生于 2024 年 5 月 2 日。在账户发生重大交易亏损后,账户状态已被调整为“仅允许平仓”,即不再允许开立新的仓位。此外,本案例与此前的巴西 PAMM / Nexobot 案例相关,作为该案例处理的一部分,客户此前已获得 1:1 的信用额度补偿。经我们反复确认,目前没有任何证据表明银行或 Moneta Markets 曾阻止客户提款,相关损失系 PAMM 交易活动导致,在账户余额耗尽后,提款功能自然无法继续使用。感谢您的理解与支持,如您仍有任何疑问,欢迎随时与我们联系,我们将竭诚为您提供进一步协助。

x7777748x
x7777748x
6-10 years
Exposure
Profit = Violation trade; Violation trade = Profit deduction; Account cancellation = Money comes in and stays here.
Aside from disgusting, it's still disgusting. Once your trading account applies for bonus, as long as the customer profits, they say the customer is violating the trade. When the customer's withdrawal application fails and money is returned to MT4, the reason is internal control. The next day you can't log in to your account, which means not only do you have to leave your profits, but you can't take your principal. MONETA will say you're violating external hedging rules, but won't give any evidence. In short, utterly disgusting, definitely a scam platform.
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Taiwan

Replied
Reply from official MONETA MARKETS
Hello, thank you very much for reaching out to us. We have previously explained the details of the case and the relevant handling results via email, and informed you that the refund process could be completed with the assistance of the relevant department once you confirmed the refund arrangement and submitted the required documents. Currently, the refund has not been completed because we have not yet received your confirmation and the necessary documents. If you are willing to proceed with the refund in the future, please feel free to contact us at any time, and we will provide the necessary assistance within the framework of compliance and terms.

Original

您好,非常感谢您与我们联系。此前我们已通过邮件向您解释并且说明案件的原委及相关处理结果,并告知在您确认退款安排并提交所需文件后,即可由相关部门协助完成退款流程。目前退款尚未完成,原因在于我们仍未收到您的确认及必要文件。如您后续愿意继续推进退款事宜,欢迎随时与我们联系,我们将在合规与条款框架内为您提供必要的协助。

FX1815772946
FX1815772946
Within 1 year
Positive
After comparing several platforms, I ultimately stayed with MONETA MARKETS.
I've used several established platforms before, and honestly, their interfaces were quite outdated. I switched to Moneta mainly because they offer direct integration with TradingView, which is a game-changer for those who love monitoring the market. The account opening process was faster than I expected. I opted for an ECN account, and the spreads are indeed very tight. Although I encountered a minor issue during the initial deposit, customer service resolved it quickly—no frustrating bot delays. So far, I've made two withdrawals, both processed within about a day, which is solid. As long as withdrawals remain smooth, I'm happy to stick with them.
Positive

Taiwan

Replied
Reply from official MONETA MARKETS
Dear Valued Client, Thank you for your recognition and support of Moneta Markets! Your affirmation is the greatest encouragement to our team and makes us deeply honored. We remain committed to providing professional, transparent, and efficient service experiences for our clients. Should you have any needs or suggestions in the future, please feel free to contact us. We look forward to continuing to offer you support and assistance.

Original

尊敬的客户您好,感谢您对 Moneta Markets 的认可与支持! 您的肯定是对我们团队最大的鼓励,也让我们深感荣幸。我们将持续致力于为客户提供专业、透明且高效的服务体验。 如您今后有任何需要或建议,欢迎随时与我们联系,期待继续为您提供支持与协助。

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