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MONETA MARKETS delayed withdrawals. Funds are still unavailable even after signing the agreement.

FX4150803716
Within 1 year
Unverified

Exposure

The platform's customer service contacted me, asking me to sign a so-called "risk/compliance agreement," promising that I could withdraw my funds normally after signing. Trusting them, I signed as requested. After signing, they neither replied to the email nor processed my withdrawal request. Initially, the platform showed it was under review, but the funds never arrived.

Original

Moneta亿汇拖延出金,签协议后仍无法提现

平台客服联系我,要求签署所谓的“风险/合规协议”,承诺签署后即可正常出金。出于信任,我已按照要求完成签署。签署完邮件不回出金也不受理。平台初期显示审核中,但长时间未到账。

06-11

Malaysia

Unable to Withdraw

Reply from official MONETA MARKETS

Dear valued customer, Thank you for your feedback. After verification, we confirm that you have completed the signing of relevant documents. Currently, there are still some matters regarding your withdrawal application that are being further confirmed and processed. To ensure the smooth progress of subsequent procedures, please cooperate in completing the relevant requirements. Once the related matters are confirmed, we will assist you in processing your withdrawal application as soon as possible and promptly update you on the latest progress. We apologize for any inconvenience caused, and thank you for your understanding and patience.

Original

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