User Reviews List of GRAND MARKETS - WikiFX

All(11)

Positive(6)

Exposure(5)

Severe Slippage

On March 18, 2026, at 18:35, I placed a stop sell order for 1.39 lots on gold at 4973.79. The order was filled at 4959.99—a price the candlestick never even reached. This resulted in a massive and unjustifiable slippage of 13.79 pips. While some slippage is understandable, 13 pips is outrageous and a blatant scheme to steal from clients. Within 2 seconds, the price returned to 4967, but my account was instantly liquidated. This platform is a scam—stay away!

泰戈尔没有诗集

Reply from official GRAND MARKETS

尊敬的客户：您好，感谢您的留言。鉴于您所提及的内容涉及账户信息及个人隐私，我们无法在此公开具体回复细节，敬请理解。针对您的投诉，我们已予以高度重视并进行了全面、审慎的核查与评估，现已形成最终处理结论。相关结论已通过我们的官方邮箱发送至您，同时也已通过外汇天眼平台向您同步传达。如您对该结论仍有疑问，欢迎您进一步提供相关支持性说明或补充证据，并发送至我们的官方客服邮箱：support@grandmarkets.com，我们将持续关注并乐于为您作进一步核查与沟通。感谢您的理解与支持。此致 GrandMarkets

The platform reneged on its promise, failing to deliver the agreed-upon rebate. Avoid this pitfall.

Reply from official GRAND MARKETS

Dear Valued Customer: Hello, thank you for your message. Considering that the content you mentioned involves account information and personal privacy, we are unable to publicly disclose specific response details here. We appreciate your understanding. Regarding your complaint, we have attached great importance to it and conducted a comprehensive, prudent verification and assessment, and have now reached a final handling conclusion. The relevant conclusion has been sent to you via our official email and has also been communicated to you simultaneously through the Forex Eye platform. If you still have questions about this conclusion, you are welcome to further provide relevant supporting explanations or supplementary evidence and send them to our official customer service email: support@grandmarkets.com. We will continue to pay attention and are happy to conduct further verification and communication for you. Thank you for your understanding and support. Sincerely, GrandMarkets

Maliciously widening spreads, leading to margin calls.

On most platforms, the spread for silver is around 30 pips. GrandMarkets typically has spreads over 30 pips too, but this time they suddenly widened it to 502 pips, causing my account to blow up. The platform offered no explanation whatsoever. Contacting my account manager was useless—the platform refuses to address it. Expose them! Warn other investors to stay away. This is a scam platform—be extremely cautious! Pictures prove it!

Reply from official GRAND MARKETS

Dear Customer: Hello, thank you for your message. Given that the content you mentioned involves account information and personal privacy, we cannot publicly disclose specific details of the reply here. We kindly ask for your understanding. Regarding your complaint, we have given it high priority and conducted a comprehensive, careful verification and assessment. We have now reached a final resolution. The relevant conclusion has been sent to you via our official email and has also been communicated to you through the Forex Eye platform. If you still have questions about this conclusion, you are welcome to provide further supporting explanations or supplementary evidence and send them to our official customer service email: support@grandmarkets.com. We will continue to monitor and are happy to conduct further verification and communication for you. Thank you for your understanding and support. Best regards, GrandMarkets

good service and trading environment

Reply from official GRAND MARKETS

Thank you for your support. GrandMarket aims to provide customers with the most professional trading environment and customer service. If you have any suggestions in the future, feel free to directly contact our customer service team to provide feedback.

Trading speed is fast, spreads are low, calculated gold cost is about 10, I usually withdraw when I make money, withdrawals basically arrive in a few minutes. I generally trade with MT5, deposit and withdraw via the app, very convenient

Reply from official GRAND MARKETS

Thank you for your support. GrandMarket aims to provide customers with the most professional trading environment and customer service. If you have any suggestions in the future, please feel free to contact our customer service team directly to provide feedback.

Awesome platform

Made 500k on an oil trade, worried about platform issues, withdrew USDT immediately, arrived in minutes, that's fast. I was just normally buying long with heavy position, got lucky, so I guess the platform can't say much, held the position for a few days. Haha, randomly giving 10 bros a phone each.

Reply from official GRAND MARKETS

Congratulations from GrandMarkets, plus a personal mobile phone to claim

Fast service speed, reasonable quotes, recommended~

When encountering issues during account opening, the account manager promptly handled and followed up, high service quality. Platform products have low spreads, fast execution speed, recommended~

Reply from official GRAND MARKETS

Thank you for your support. GrandMarket aims to provide customers with the most professional trading environment and customer service. If you have any suggestions in the future, please feel free to contact our customer service team directly to provide feedback.

Deposits and withdrawals are both smooth.

I have been using Grand Markets for a while, and the overall experience is good. Deposit speed is fast, withdrawal processing is also relatively stable, customer service replies promptly, and they patiently assist with any issues encountered. The platform's operational interface is also relatively easy to get started with, which is friendly for beginners. I hope to continue enjoying good service experience in the future.

不怕就不怕

Reply from official GRAND MARKETS

Thank you for your support. GrandMarket aims to provide customers with the most professional trading environment and customer service. If you have any suggestions in the future, please feel free to contact our customer service team directly to provide feedback.

Overall great user experience

This cfd got Australia license. Trading looks smooth, spread is tight. I gonna stick to it for a while. 🍎 Looking forward for new features.

Reply from official GRAND MARKETS

Thank you for your support. GrandMarket aims to provide customers with the most professional trading environment and customer service. If you have any suggestions in the future, please feel free to contact our customer service team directly to provide feedback.

Scam platform absconded, be vigilant

Scam platform, lured to deposit more funds, account frozen, withdrawals blocked, blacklisted and absconded

Reply from official GRAND MARKETS

Dear user: 1. Our company attaches great importance to every customer feedback. Regarding the "Manager Chen\" mentioned, after internal verification, this person and their contact information were not found in our company's employee roster or official contact channels. 2. Our company's only official channel is the official website www.grandmarkets.com. Please conduct business only through official channels, and beware of fraudsters impersonating our company. 3. If you have had any dealings with this \"Manager Chen", please contact our official customer service, provide their contact information and complete records. Our company will verify and handle the matter, and the legal team will evaluate subsequent actions (including reporting fake accounts to the platform, safeguarding rights according to law, etc.). 4. For matters involving specific accounts and funds, to protect your privacy, please proceed to one-on-one verification through official customer service. We will assist you throughout the process.

A group of seven or eight friends were playing on this platform, but neither winners nor losers could withdraw their funds.

Some friends who made profits couldn't cash out, but my situation was even more ridiculous—I lost money and still couldn't withdraw, with them claiming it needed review. Review? Review? Are they going to reimburse my losses? They couldn't even resolve it in three or four days.

小明上广州

Reply from official GRAND MARKETS

Dear Customer: Hello, thank you for your message. Given that the content you mentioned involves account information and personal privacy, we cannot publicly disclose specific details in this reply, please understand. Regarding your complaint, we have given it high priority and conducted a comprehensive, careful verification and assessment, and have now reached a final resolution. The relevant conclusion has been sent to you via our official email and has also been communicated to you through the ForexEye platform. If you still have questions about this conclusion, we welcome you to further provide relevant supporting explanations or supplementary evidence and send it to our official customer service email: support@grandmarkets.com. We will continue to monitor and are happy to conduct further verification and communication for you. Thank you for your understanding and support. Sincerely, GrandMarkets

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