Dear Valued Customer: Hello, thank you for your message. Considering that the content you mentioned involves account information and personal privacy, we are unable to publicly disclose specific response details here. We appreciate your understanding. Regarding your complaint, we have attached great importance to it and conducted a comprehensive, prudent verification and assessment, and have now reached a final handling conclusion. The relevant conclusion has been sent to you via our official email and has also been communicated to you simultaneously through the Forex Eye platform. If you still have questions about this conclusion, you are welcome to further provide relevant supporting explanations or supplementary evidence and send them to our official customer service email: support@grandmarkets.com. We will continue to pay attention and are happy to conduct further verification and communication for you. Thank you for your understanding and support. Sincerely, GrandMarkets