押金未到賬

No deposit arrived

I made a deposit on this broker using Ripple XRP and my crypto wallet have a confirmation that it is succesfuly sent to the crypto address provided by this broker, unfortunately it takes how many hours until now it does not arrive on my account. I reached to the broker support system but i got the same answer and alibi that i have to wait because its a block chain delayed.. i dont know whats going on?