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aariapoor
Within 1 year

Have you encountered any drawbacks with SCB’s customer service or the reliability of their platform?

Broker Issues
SCB
Regulation
02-18
United States
WikiFX
Reply

In my assessment as an independent trader, I have found several areas of concern when considering SCB, particularly around customer service reliability and, crucially, the broader question of regulatory standing. My research revealed that while SCB offers a user-friendly online platform, which some may find convenient for conducting environmental commodities trading, the company’s regulatory licenses have either been revoked or expired in both the UK and US. This presents a significant risk and, for me, casts serious doubt on the level of protection or recourse available to clients. From a service perspective, my experience and available feedback point to inconsistent customer support. There have been instances where responses were delayed or unhelpful, which is far from ideal for traders who expect timely resolutions, especially in fast-moving markets. This lack of responsive support can become a real issue when operational questions or urgent account matters arise. Most notably, the lack of current, verifiable regulatory oversight overshadows the platform’s technical usability. In an industry where trust and client protection are paramount, these deficiencies—regulatory uncertainty and lackluster customer service—are, in my view, significant drawbacks that would make me hesitate before committing any substantial capital to SCB. I believe these concerns warrant a cautious, risk-focused approach for anyone considering engaging with SCB.

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