Global Broker Regulation Inquiry App
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helpneeded
1-2 years

Have you experienced any drawbacks with RHB's customer service or the reliability of their platform?

Broker Issues
RHB
Regulation
08-20
United States
WikiFX
Reply

As someone who has spent considerable time evaluating various brokers, RHB’s offering presents immediate concerns for me, particularly regarding reliability and customer safety. One of my main reservations stems from the broker’s revoked regulatory license with the Hong Kong SFC, which signals a lapse in compliance or failure to meet the authority’s requirements. This lack of valid oversight always makes me think twice, no matter how long a broker has been in business or how extensive their customer service claims are. From my firsthand experience, brokers operating without current, credible regulation tend to be more susceptible to operational issues, including inconsistent platform performance and delays in customer support responses. Although RHB promotes a web-based trading platform and app support, the absence of transparent, up-to-date regulatory backing gives me little confidence about the platform’s long-term reliability or how customer disputes would be handled. Moreover, while RHB advertises comprehensive customer support via phone and email, my cautious approach means I look for clear and enforced mechanisms of accountability—something that revoked regulatory status doesn’t provide. In my opinion, even if the customer service appears robust on the surface, the underlying risk of dealing with a broker of ambiguous regulatory standing is simply too high for comfort, especially when handling funds or requesting technical support in urgent situations.

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