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From my experience reviewing Ando Securities, I approached their customer support and platform stability with caution, as I do with any broker, especially those with complex service models. Ando Securities is regulated by Japan’s FSA, which is generally a reassuring sign, but regulation alone does not guarantee a flawless user experience. As someone who values consistent access to my trading account, I find it concerning that their official website has had accessibility issues. This functional instability weighs heavily for me, since being unable to access the platform—especially in volatile markets—can result in missed opportunities or an inability to manage risk effectively. On the customer support side, my interactions and research suggest their team is available only during limited weekday hours. While some traders might find face-to-face or phone support reassuring, the lack of 24/7 online availability could pose a problem when urgent technical issues arise outside of Japanese business hours. I did come across mixed user feedback: one account praised the customer service for dedication during a technical problem, while another reported a negative experience involving an account freeze and subsequent website inaccessibility. I always prioritize brokers with consistently accessible platforms and reliable, swift support. For me, these mixed reports and limited service windows are important drawbacks to weigh, especially considering the serious risks that can arise if urgent help is required and is not immediately available.