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As an experienced forex trader, I place a strong emphasis on both customer service and the security of any broker’s platform. My research and experience with Monex Europe have highlighted some significant concerns. First and foremost, Monex Europe once held a Financial Conduct Authority (FCA) license in the UK, but this has since been revoked. For me, the lack of current regulation is a major red flag, as it exposes clients to higher risks and greatly reduces my trust in the company’s accountability if issues arise with service or platform reliability. Regarding customer service, my own interactions coupled with the limited public feedback available have raised some doubts. The only detailed user review I found expressed strong dissatisfaction, specifically mentioning poor responsiveness when trying to execute important transactions. For an institution catering to corporate clients and handling large, cross-border payments, this level of unreliability could pose a serious problem. Fast, effective support is crucial, especially in volatile FX environments where delays can have real financial impact. From a platform perspective, while Monex Europe offers proprietary web and mobile solutions with API integration, the absence of clear regulatory oversight means there’s no institutional guarantee of platform integrity or client fund safety. Altogether, my view is that without transparent, regulated backing and more consistent client support, using Monex Europe involves risks that I am personally not comfortable accepting, especially when alternatives with robust regulation and proven service records exist.