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As a trader with a risk-averse mindset, my experience with NatWest Markets left me with notable concerns that directly impacted my confidence in both their customer service and platform reliability. While their official standing as part of a well-known UK financial institution might seem reassuring, closer examination reveals gaps from a trader’s perspective. Most critically, NatWest Markets operates without regulation from the UK’s FCA or any of the major global authorities, which immediately raises red flags for me in terms of security and dispute resolution. For brokers managing client funds and market trades, oversight is non-negotiable for safeguarding my interests. Regarding customer service, although they offer live chat and email support, I found that responses lacked the depth and functionality that seasoned traders require when troubleshooting complex or urgent issues. The absence of clear, professional trading support—rather than just standard banking service—leaves me concerned should any platform or account issue arise during volatile market conditions. In terms of platform reliability, NatWest’s services cater primarily to retail banking and investment basics. I found no evidence of advanced trading features or tools tailored to active forex traders. There is also no mention of demo accounts or in-depth market access, which limits my ability to test systems and manage risk before committing capital. As someone who values proven reliability and comprehensive support in my trading experience, these shortcomings prompted me to look elsewhere for a more robust and regulated trading environment.