Dear Valued Client, Thank you for choosing XM and for your support. Regarding your complaint about account 63991826, we conducted an immediate investigation. After multiple careful verifications and communications, we regret to inform you that the decision regarding your account cannot be changed. Please refer to the important notification email sent on September 22, 2025, for details. Thank you once again for your understanding and continued support. Sincerely,

After reviewing for so many days, they suddenly wiped out my account balance. Losses are on me when I lose, but profits are withheld when I win? What kind of platform is this!

On September 22, 2025, I received an email today stating that the funds in my account have been deducted. After waiting for so many days, this is the result—I'm feeling exhausted. I'm going to post about this.

Poor experience. Withdrawal has been delayed for 20 days. When I ask customer service, they just say it's under review. I have already submitted all required documents. My trading account has been closed, so I can't see the withdrawal amount or records. I only remember it was over 1000 U.