Cannot withdraw money

I opened a trading account on JP PRO at the beginning of March 2024. My account number is 404922. I deposited 5500 USD into the account to trade. During the trading process, the signal staff of the solicitation platform required me to deposit an additional 10,000 USD to upgrade to a VIP account to withdraw money. But my family did not have the conditions. Specifically, on May 20, 2024, I placed a withdrawal order of 102 USD but the exchange canceled the order and did not allow withdrawal. Then I called and sent an email with a photo to the exchange's customer service switchboard and was replied "in process." "Checking process" on May 27, 2024, I placed another withdrawal order of 5000USD but the exchange canceled the order and I still received the same answer as "in the process of checking". I am so frustrated because this is the amount of money I saved to prepare for kidney surgery in July 2024, but the exchange deliberately delayed many times not allowing me to withdraw and waited for the day I gave up to appropriate my money.