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Unable to withdraw due the error of customer service
Exposure
Original
因爲客服人員的作業上疏失,導致無法辦理出金
我在international forex 註冊了一個交易帳戶(帳戶是61736),近期在辦理出金的過程中,因爲提領的款項過大(70000美元),客服告知說依海外資產轉匯需繳交部份稅收,稅收的部份是帳戶資金總資產的10%(總資產為198554),所以我要繳納18955的稅金,才能提領出金,如果逾期未繳會產生稅收的1%的滯納金,嚴重的話將會凍結我的帳戶,後續依照客服的說明也按照他們的方式完成稅收的繳納,但在交談的過程中從未提及說要在匯款單上面註明相關的說明或備註事項,只有詢問我是否要辦理繳稅,相關的金額數據也都是客服提供給我的,隔天吿知我說因爲我的匯款單沒有註記金額用途,導致匯款單金額存進了我的交易帳戶中,所以以這理由要求我在繳納一次稅金,這樣才能繼續辦理出金,經過相關的查證,該客服也的確承認是他們自己作業上跟交接時的疏失,才會導致這種狀況,那這樣更不應該要求我在繳納稅金..
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