Resolvido
unable to withdraw
Objeto de mediação
IC Markets
Assunto de mediação
Incapaz de retirar
Requerimento de mediação
Cancelamento
Valor de mediação
$1(USD)
Tempo de mediação
35Dia8Horas
![](https://h8imgs.ruiyin999.cn/stamp/append/language/pt/resolvebit.png)
Progresso da mediação
Hong Kong 2024-04-25
Resolvido
ying4428
Austrália 2024-03-26
Resposta
IC Markets
Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.
Resposta
Hong Kong 2024-03-21
Entre em contacto com Corretora
Atendimento ao cliente no exterior de WikiFX
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Entre em contacto com Corretora
Hong Kong 2024-03-21
Verificado
Centro de Conciliação WikiFX
![](https://h8imgs.ruiyin999.cn/app/other/appendOfficial.png)
Verificado
Hong Kong 2024-03-21
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ying4428 ![](https://h8imgs.ruiyin999.cn//app/2024/03/2155870986/20240321_330879.jpg-detail)
using USDT to withdraw, send to account team , system ask me to upload QR code and wallet address , then first time they tell me need to verify, OK, i wait until I got the mail told me all verified. I go wesite withdraw again, still same problem, i can not click submit button, system pop up a notification to ask me upload a QR code, but once I upload QR code, the system then POP up notification, ask me old one already exists, please upload a new one. So this is strange, which i use this "old one" to verify, and they said is ok, I also got a new mail tell me that I do not need to upload QR code! And then the department ask me to try again, and screenshot the problem, which I sent them from the very original one. IS there anyone same problem with me ?
![](https://h8imgs.ruiyin999.cn//app/2024/03/2155870986/20240321_330879.jpg-detail)
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2. As reimpressões não autorizadas de casos nesta plataforma são proibidas. Os infractores serão perseguidos nas suas obrigações legais