2019년 12월에 BTCUSD에 2개의 숏 포지션을 개설했습니다.EXNESS . 그들의 측면에서 기술적 결함이 있었고 1:100 대신 1:200의 잘못된 레버리지가 내 계정에 적용되었습니다. 저는 이 잘못된 레버리지가 제 계정에 적용되었다는 사실을 몰랐고, 제 계정에도 적용되지 않았습니다. 제 포지션이 개설된 동안 지원을 받아 이를 다시 확인했기 때문입니다. 나는 레버리지 1:100으로 MT4에 표시된 마진을 기반으로 위험 평가 및 손절매 수준을 기반으로 했으며 이는 잘못된 평가였습니다.
원문
Exness - Refuse to pay my winnings
In December 2019. I have opened 2 short positions on BTCUSD with Exness. There was technical glitch from their side and wrong leverage of 1:200 instead of 1:100 was applied to my account. I was not aware that this wrong leverage was applied to my account, neither they were, because I double checked it with their support during time my positions were opened. I based my risk assessment and stop loss level on Margin shown in my MT4 with leverage 1:100, that was wrong assessment.
EXNESS- 내 상금 지불을 거부
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원문
Exness - Refuse to pay my winnings
In December 2019. I have opened 2 short positions on BTCUSD with Exness. There was technical glitch from their side and wrong leverage of 1:200 instead of 1:100 was applied to my account. I was not aware that this wrong leverage was applied to my account, neither they were, because I double checked it with their support during time my positions were opened. I based my risk assessment and stop loss level on Margin shown in my MT4 with leverage 1:100, that was wrong assessment.
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전편
나쁜 경험. 고객 문제 해결의 효율성이 매우 느리고 이유없이 계정이 로그인되지 않고 돈을 인출 할 수 없습니다 ...
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출금 실패.
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