Withdrawals Rejected, Support Missing | Traders Share Real Experiences with MultiBank Group

Serious complaints are piling up against MultiBank Group, a broker that promotes itself as a leading global trading company. Traders from Asia and the Middle East are reporting major problems, including blocked withdrawals, poor customer service, and broken promises. These accounts raise serious questions about whether investors can trust this broker. This article examines trader experiences alongside regulatory warnings and the companys own claims, allowing Malaysian investors in particular to make a clearer assessment of the risks involved.

Complaints from Traders Around the World

A trader in Thailand summed up their experience in harsh terms: “Scam, will not let you withdraw. Minimum deposit and withdrawal amounts are too high. Cheating is obvious.”

In Hong Kong, many traders have raised similar concerns. One investor said the company returned to China after going bust in the past: “The first months cashback was given, but by the second month, they could not even pay $900. This company is a trap, do not listen to the customer manager.”

Another Hong Kong trader said that multiple withdrawal requests were denied and emails went unanswered. A different user reported that after making a deposit, the funds were not shown as available in the account, and no withdrawal option was provided. Customer service also failed to respond.

In the United Arab Emirates, a trader shared a painful story of losing money with MultiBank Group twice. After the first loss, a company manager personally asked them to deposit again, promising to recover the losses. Instead, the trader said that more money was lost and no recovery ever took place. The account was only kept active through risky hedge positions.

A Risky Pattern

The complaints show a clear pattern of problems with withdrawals and a lack of accountability. Investors report that they are encouraged to deposit money, but when they attempt to withdraw funds, the process becomes impossible.

For traders in Hong Kong, Thailand and the UAE, this has not just been an inconvenience but a financial disaster. The repeated issues suggest that MultiBank Group cannot be trusted as a safe or reliable broker.

Read WikiFXs full review of MultiBank here: https://www.wikifx.com/en/dealer/0001326398.html

Why Malaysian Investors Should Be Especially Cautious

One of the first concerns for Malaysian investors is that MultiBank does not appear to hold authorization from local regulators. Market research shows that the broker is not licensed by either the Securities Commission Malaysia (SC) or Bank Negara Malaysia (BNM). This means that if problems occur, investors may not have access to local protections or complaint channels. For anyone considering opening an account, it is essential to verify whether the broker is recognized and supervised by a legitimate regulatory body.

Before depositing large sums (be it with MultiBank Group or any other broker), it is wise to test the platform with small deposits and withdrawals first. Traders should carefully keep all receipts, chat logs, and ticket numbers, as these records can become important evidence if problems arise later.

If issues do occur, such as delayed withdrawals or unresponsive support, the best approach is to take immediate screenshots and preserve all evidence. Complaints should then be filed with the relevant financial regulator or, if necessary, reported to local police authorities. Acting quickly can improve the chances of recovery.

Finally, if a broker ever requests that investors deposit additional funds to “unfreeze” accounts or “recover losses,” this should be treated as a major red flag. Such tactics are commonly reported in high-risk cases and often lead to greater losses. The safest course of action is to stop adding funds and seek independent advice before proceeding further.

How WikiFX Can Help

At WikiFX, our goal is to help traders make safe and informed choices. Our database covers more than 50,000 brokers worldwide. We provide broker profiles, regulatory checks, and safety scores to give investors a clear picture before they commit their money. Through our Exposure Service, traders can also share their experiences, which helps the community stay aware of potential scams.

WikiFX also sends daily notifications about brokers that pose withdrawal risks. This helps traders protect themselves before problems occur.

Real Stories, Real Voices Campaign

To support traders further, WikiFX has launched the “Real Stories, Real Voices” Broker Review Collection Campaign, running from 20 to 31 August 2025. With a prize pool of US$3,330, the campaign invites traders to post honest reviews on the WikiFX app. By doing so, participants can both win rewards and help make the trading industry more transparent.

Each review helps expose bad brokers while also highlighting companies that are trustworthy. If you have had an issue with MultiBank Group or any other broker, this is your chance to speak out.

Read the details of this event and join now: https://www.wikifx.com/en/newsdetail/202508218054137764.html

Malaysian investors should be cautious, verify licensing directly with regulators, and test small withdrawals before committing larger funds. Sharing real cases through WikiFX can help build stronger evidence and protect the wider trading community.