Dear Client, First of all, thank you for choosing XM and for placing your trust in us! Regarding your complaint about account 110067069, we promptly forwarded it to the relevant department for an in-depth investigation and provide the following response: Concerning your trading issue, the relevant department has confirmed that due to a failure in the data centers of major global exchanges, Liquidity for multiple financial products worldwide was impacted on November 28, resulting in brief periods of untradeable conditions or widened spreads. Upon receiving this information, the relevant department immediately took measures to minimize the impact of this global issue on platform clients. As for the trades #1111374020 and #1111374254 in your screenshot, it was noted that you subsequently closed them manually. We sincerely apologize for any inconvenience this incident may have caused to your trading experience and appreciate your understanding. Please note that this situation was due to a global market issue and not related to the platform’s servers. Once again, thank you for your understanding and support of XM. If you have any further questions, please feel free to contact us by visiting the official XM website at https://www.xmcnsite.direct/cn and clicking the blue question mark icon in the lower right corner to reach our customer service. XM provides 24/7 online customer support from Monday to Friday, and we are always happy to assist you. Sincerely,

The gold trading spread is 200. The orders cannot be closed, and positions cannot be settled. Is XM running away?