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Resolved
入金了后未到账，申请退款半个月也没处理。
Object 
Exness
Issue
Others
Requirement
compensation
Amount
$135(USD)
Time
20day12hour
Mediation Progress
Hong Kong 09-22
Solved after user's confirmation 
FX3686830608
FX3686830608Hong Kong 09-12
Supplemental Materials 
FX3686830608
FX3686830608The platform agreed to the refund, but the transfer has not been processed yet. They keep delaying the payment.
Supplemental Materials
Hong Kong 09-03
Supplemental Materials FX3686830608 
FX3686830608The platform says they won't compensate for this situation? They don't compensate for anything processed through Ex platform?
Supplemental Materials
Hong Kong 09-03
Supplemental Materials FX3686830608
FX3686830608I have contacted customer service. However, they did not solve the issue and rejected my compensation request, claiming that it is not their responsibility.
Supplemental Materials
Cyprus 09-03
Reply Exness
Dear customer, thank you for your inquiry, you can contact our 24-hour customer support on the platfrom regarding your specific situation. Alternatively, you may send an email from your registered email to our official customer support at support@exness.com (please make sure the email address is correct). If you have already been in communication with us, please continue to reply to the existing email thread or consult our official 24-hour online customer service. Thank you.
Reply
Hong Kong 09-02
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 09-02
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 09-01
Start Mediation FX3686830608 
FX3686830608以前都正常好用，以前也有过入金失败，三天就退回来了，这次等了快半个月了
Start Mediation
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