Dear Valued Client, Greetings! First and foremost, thank you for choosing XM and for your trust in our services! Regarding the deposit issue with your account (68736317), after you provided the relevant deposit documentation, our customer support team promptly forwarded the details to the relevant department for verification and follow-up. Throughout this process, our team has been continuously monitoring the status of your deposit. Upon review, it was determined that due to a name change on your end and the fact that your bank system had not been updated, the system was unable to automatically recognize your deposit during processing. As a result, manual verification was required, which extended the processing time. After the relevant department received the documentation confirming your name change and verified that the deposit was initiated by you, the funds were processed as an exception and credited to your account. Please log in to your account to confirm. XM kindly reminds you: Please contact your bank as soon as possible to update your personal information in their system to avoid future instances where the system cannot automatically recognize your deposits. Thank you. Once again, we sincerely appreciate your understanding and support of XM. If you have any further questions, please feel free to visit the official XM website at https://www.xmmarketcn.tech/cn and click on the blue question mark icon in the lower right corner to contact our customer support team. XM provides 24/7 online customer support from Monday to Friday, and we are always happy to assist you. Best regards

I deposited 3000 RMB via UnionPay at 10:00 PM on August 14, 2025. The order number for the transfer deposit to the XM platform is 79107275. During the transfer process, I also entered the order number in the remarks section. My MT5 trading account is 68736317. As of today, August 18, the deposited amount has not been credited, nor has it been returned to me. Over the past few days, I have contacted XM customer service three times, including sending emails, and the only response has been to wait patiently. When I asked for a specific timeline, customer service did not provide any definite answer.