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اردو
Resolved
I was denied withdrawal and all my profits were wiped out.
Mediating Parties
XM
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$0(USD)
Time
33day5hour

Mediation Status
Thailand2025-09-04
Resolved
nampl02 tulatarn
Cyprus2025-08-05
Reply
XM
Dear Valued Customer, XM is committed to maintaining a fair and transparent trading environment for all clients. To this end, we have established clear terms and conditions to protect our community of traders from any form of abusive trading practices. Following a thorough investigation by our relevant department, we have found that your trading account is linked to another account that was terminated due to a violation of our terms and conditions. Any association with a client whose account has been suspended also constitutes a serious breach of our terms and conditions. As a result, in accordance with our policy, all profits or losses in your trading account have been voided. Our relevant department has provided full details of this action in the "Important Notice" email sent to you. If you have any questions or would like further clarification regarding your situation, please reply directly to that email. Alternatively, you may also contact our Customer Experience team via the live chat feature on our website and trading platform or by emailing support@xm.com. Best regards, The XM Team.
Reply
Thailand2025-08-02
Supplemental Materials
nampl02 tulatarn

XM rejected my withdrawal request, confiscated all my trading profits, accused me of violating regulations, and ultimately closed my trading account while wiping out my profits. I have evidence to prove that I did not violate XM’s rules, and I have sent a message to the customer service center asking how I breached the regulations. I need proof of the violation and demand that XM refund my profits, as I have been investing and trading for many years and have never encountered such a situation.


Supplemental Materials
Hong Kong2025-08-04
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2025-08-04
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Thailand2025-08-02
Start Mediation
nampl02 tulatarn



I was rejected by XM for withdrawal and they seized all the profits I traded, and accused me of violating the rules, and closed my trading account and wiped out my profits. I have evidence that I did not violate XM's rules, and I have sent messages to the customer service center and asked the service staff how I violated the rules. I want evidence of how I violated the rules, and I want XM to return the profits because I have been investing and trading for many years and have never encountered such an incident.




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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
