English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
اردو
Resolved
Account profit, random excuses, directly deduct all profits.
Mediating Parties
LIRUNEX
Issue
Unable to Withdraw
Requirement
compensation
Settlement Amount
$19,650(USD)
Time
46day22hour

Mediation Status
Hong Kong2025-06-09
Solved after user's confirmation
FX4011589782
Hong Kong2025-06-04
Supplemental Materials
FX4011589782
My account has generated profits, but your company refuses to process withdrawals, arbitrarily deducting my earnings under fabricated excuses. Your so-called rules apply to all profitable clients—just a glorified pretext to withhold payments. If you don’t intend to pay, have the integrity to admit it openly. Did you even consult me before confiscating my funds? Let me ask you this: When clients profit, you call it a 'violation,' but when they lose, you profit handsomely. What a brilliantly rigged system—a guaranteed win for you, no matter what.
Supplemental Materials
Cyprus2025-05-08
Reply
LIRUNEX
The report has been submitted. After verification, this client violated Clause 42.2(g) by engaging in arbitrage trading. We have clearly explained the details of this matter to the client.
Reply
Hong Kong2025-05-06
Supplemental Materials
FX4011589782
Why hasn’t my issue been resolved? The platform keeps claiming that my account exploited delays in their system, but they must first prove that the alleged delays actually occurred during my trades. Now, my profits have been deducted without my consent—how is this any different from a scam platform? Why is the platform arbitrarily withholding funds? How can your WikiFX still give such a high rating to this platform, misleading clients into trading here?
Supplemental Materials
Hong Kong2025-04-24
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2025-04-24
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-04-23
Start Mediation
FX4011589782
When the market was highly volatile, I placed orders. My account incurred huge losses, but it remained in the red without being closed. When the market reversed, my account became profitable. The platform claimed that my trading was in violation of their rules and deducted all my account profits. "After our team's review, your profits have been voided because the trading model you used violated our terms and conditions, specifically Clause 42.2(9), which concerns profiting from pricing errors and delays issued by liquidity providers." This is the absurd reason given by the platform. And can there be a pricing error of over ten dollars? My account orders had both gains and losses. When clients lose money on your platform, it's acceptable, but when they make money, it's a trading violation? I traded more than one product. The Lihui platform's behavior is rogue. My account profits were earned by taking enormous risks. I demand that Lihui Group return my legitimate profits and provide traders with a fair and just trading environment.

Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
