Thank you for your attention to this matter. We have received the relevant information regarding this client complaint and are giving it high priority. To clarify the facts and ensure transparency, we provide the following explanation: Client Identity Verification (KYC) Issues: In accordance with international anti-money laundering laws and regulations, as well as the requirements of relevant regulatory bodies, our company strictly adheres to Know Your Customer (KYC) procedures to ensure the legality and security of all transactions. The KYC documentation submitted by this client presented the following issues: According to our company's operational policy, withdrawal requests can only proceed to the processing stage after successful KYC verification. As the client failed to complete compliant identity verification and provide reasonable proof of source of funds, the withdrawal request was temporarily put on hold. We have communicated with the client multiple times via email, clearly outlining the solutions, but the client has not cooperated in completing the necessary steps. Our company always upholds a client-first service philosophy and actively addresses every client's concerns. After multiple unsuccessful attempts at communication with the client, we regret to see that they chose to express their dissatisfaction through a third-party media complaint. We hope that by clarifying the facts, we can present the true circumstances of the event to your esteemed media outlet and the public. Sincerely,

First deposit of $10,000 on 2014/11/28, after completing KYC verification First withdrawal of $7,000 on 2024/12/19 Second withdrawal of $9,000 on 2024/12/24, requiring me to provide various documents in a seemingly obstructive manner, even demanding proof of USDT source of funds. The USDT I used is not from Binance or similar exchanges, but from an earlier i-Token 1, The previous withdrawal has been completed after verification 2. What kind of reasonable documentation is required? Your replies have never made it clear. 3. The previous withdrawal was completed, indicating KYC was fine. Why then is KYC required again later? Can I assume that because I made a profit, you deliberately refuse to process the withdrawal?