If you believe your order has been affected, to investigate this specific transaction, we kindly request that you send an email from your registered email address to support.cn@icmarkets-cs.com. Please use the subject line "Request for Trade Investigation," and include your trading account number, the order number in question, along with a brief description of your concern. We aim to respond within 3-10 business days. Thank you for your support and understanding.

When requesting a refund, they asked me to provide a personal wallet address. Even after I repeatedly told them that this wallet had already been verified for deposits and withdrawals on their platform, they did not provide any explanation or reminder. They just waited for the customer to make a mistake and swallow the deposit funds, preventing me from depositing.