After verification by the relevant departments, it has been confirmed that account 5017807 did not exhibit any abnormal situations during the opening and closing of positions. The order #13320201 reported by the client is a BUY order. The execution price for a BUY order is based on the ASK price, which is the price listed on the right column of the quotation window (ASK price = BID price + spread). The candlestick chart displays the BID price. The order reported by the client was indeed affected by a widening spread due to low market liquidity at the time of opening. Spread fluctuations are influenced by market activity and trading volume, which relate to liquidity. Generally, when more traders engage with a product, there are more counterparties in the market willing to trade close to the market price, resulting in a narrower spread. However, when trading volume is insufficient, the number of matched transactions decreases, leading to an expanded spread. Moreover, during the processing of order instructions, the trading clearing system may experience price changes, causing execution at prices higher or lower than expected. This occurrence can happen frequently, as the prices and trading volumes of buy and sell orders must align with the market prices and volumes at the time of execution. When there is an imbalance in the prices and volumes from both buyers and sellers, the price must be adjusted, and the trade orders must be modified to the next best executable price. IEXS is committed to providing clients with the best trade execution and strives to ensure optimal prices for all client orders from the trading clearing providers. However, due to market volatility or fluctuations in trading volume, there may be instances where orders are difficult to execute or deviate significantly from the requested price. Additionally, the execution of trading orders may vary due to different market environments for various instruments. Moving forward, we will make every effort to find excellent trading clearing providers to offer better market prices for client trades. We also sincerely suggest that you avoid initiating large trades during periods of significant market volatility or when market conditions are relatively quiet.

Gold 2345.38 long position shows the cost of 2346.47, and closing the position at 2346.74 shows the cost of 2346.34. There was nearly 100 spreads when buying. There was 40 spreads when selling.