Resolved
严重滑点
Object
Ec Markets
Issue
Severe Slippage
Requirement
compensation
Amount
$78(USD)
Time
71day18hour
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Mediation Progress
Hong Kong 2024-06-20
Solved after user's confirmation
girsih
United Kingdom 2024-06-07
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Ec Markets
有相关问题,可以找客户或者客户经理
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Hong Kong 2024-04-10
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girsih ![](https://h8imgs.ruiyin999.cn//app/2024/04/2028588319/20240409_279945.png-detail)
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我的交易账户是2082299,在2024年4月20日正常空单交易两单黄金,结果订单成交价格与市场实际价位偏离十多个点,交易订单号为14307770/14307793,后转移资金至同名账户接着开始操作,以为前一个账户时可能是延迟问题,但是转到同名账户上交易时,仍然是同样的问题,交易时间为2024年4月4日盘内时间20:36:16,进行了黄金多单交易,依旧是和市场实际价格偏离10多个点位,同天盘内时间20:47:43交易了一单空单0.1的纳斯达克指数,进单价为18280.1,进单价格与市场实际价位偏离30多个点,然后我拉了止损,止损价格为18319.7,结果最终平仓价格为18342.2,止损与实际价格又偏离30多个点,总共偏离了60多个点!同天又进行了一单空单的黄金交易,依旧与市场实际价格偏离10多个点,找了客服解决,但是客服一直拖着不解决,给平台发送了邮件,单也均为得到回应,我的需求是,平台必须全部赔偿因平台问题从而导致我的账户交易时的亏损!希望平台可以及时联系我!解决问题!这么高评分的平台,竟然会出现这类问题!我真的很失望!
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations