Resolved
The trading board was lagging last night and two crude oil orders could not be closed.
Object
DBG Markets
Issue
Others
Requirement
compensation
Amount
$600(USD)
Time
47day4hour
Mediation Progress
Hong Kong 2024-03-20
Resolved
FULINTIANXIA
United Kingdom 2024-02-19
Reply
DBG Markets
服务器一切正常没有卡盘情况,且从后端没有查询到此账号有发发起过平仓指令
请提供一下您自己的MT4日志记录,我们将协助分析是否网网络信号波动等其他原因。
Reply
Hong Kong 2024-02-02
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong 2024-02-02
Verified
WikiFX Mediation Center
Verified
Hong Kong 2024-02-02
Start Mediation
FULINTIANXIA
The trading board is lagging. And the two crude oil orders cannot be closed at the best position of 76.82. The trading account is 8303940. The two transactions were 8290713 and 8286597, and communication with customer service failed.
Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations