Resolved
FXTM maliciously widen the spread of EURCHF at the beginning the market
Object 
FXTM
Issue
Severe Slippage
Requirement
compensation
Amount
$10(USD)
Time
243day12hour
Mediation Progress
Hong Kong 2023-10-15
Solved after user's confirmation 
AAAQINGCANGSHUNSHI
AAAQINGCANGSHUNSHIHong Kong 2023-03-28
Supplemental Materials 
AAAQINGCANGSHUNSHI 
AAAQINGCANGSHUNSHI2023.3.6就按要求发了邮件至今未收到恢复
Supplemental Materials
Hong Kong 2023-03-25
Supplemental Materials AAAQINGCANGSHUNSHI
AAAQINGCANGSHUNSHI早就已经按照要求用注册邮箱发过去了，一直到现在是还没有收到处理的回复。
Supplemental Materials
United Kingdom 2023-02-27
Reply FXTM
感谢您联系我们。
关于客户张福平的交易问题，为了能更准确为客户查核，请客户使用富拓的注册邮箱发电邮至技术部门 tradeenquiry@fxtm.com 为客户进一步查询。
为了保障高效率并尽快完成对客户案例的调查，我们需要尽可能多的信息，包括以下：
1交易账户号码；
2交易订单编号；
3问题的清晰描述；
4阁下要求的细节；
5其他额外有关的文件，比如截图，MT4平台的日志
我们的相关团队收到客户的邮件后将致力于尽快解决阁下的问题，调查时间3-5个工作天。
如果您与客户有其他查询，欢迎随时联系我们。
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感谢您与客户对富拓FXTM的支持。希望我们的服务对您有所帮助，并在未来为您提供更优质的服务。
Reply
Hong Kong 2023-02-13
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-02-13
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-02-13
Start Mediation AAAQINGCANGSHUNSHI 
AAAQINGCANGSHUNSHIEURCHF on Friday 2023.2.10 overnight position is still profitable, the opening price of 0.98808, set a capital preservation stop loss of 0.98806, Monday 2023.2.13 after the opening of the highest price only to 0.98660 near but put my stop loss at 0.98895, usually the species spread is only about 15, due to the opening period spread slightly floating can I understand, but this is too wired. It directly slips for 235 pips. This is not malicious widen the spread? I do not ask for too much. Each takes a step back. I only ask for compensation for my stop loss amount, but fortunately just contact this platform deposit is not much.
Start Mediation
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