Resolved
FXTM's large-amount withdrawal does not arrive
Object 
FXTM
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$28,500(USD)
Time
31day20hour
Mediation Progress
Hong Kong 2022-10-23
Resolved 
FX3391482489
FX3391482489United Kingdom 2022-09-23
Reply FXTM
Four withdrawal applicaitons: 9939485,9939480,9939477,9939474. These withdrawal requests were rejected due to the technical problems with payment provider, and the money had been returned to the original account of the customer, who now has resubmitted withdrawal applications with the money successfully transferred to the payment provider. We are deeply sorry for the inconvenience casused. If you have any questions, please feel free to contact us. Thank you for supporting FXTM. We hope that it would be helpful, and better serve you in the future.
Reply
Hong Kong 2022-09-22
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-09-22
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-09-21
Start Mediation FX3391482489 
FX3391482489MyFXTM ID: 63938676. Trading account: 10577849. Withdrawal numbers: 9939485, 9939480, 9939477, 9939474. The total amount of the four withdrawals is 28500USD. At the beginning, the withdrawal channel shows that it will arrive in the account within 1-5 working days. Then I asked the customer service and was told that it would be received within 10-20 working days. It has been more than 20 working days so far. Send emails to the backoffice@fxtm.com and the complaint department to complains@fxtm.com to reflect that the situation is valid. The official website customer service department will only reply: We have urged the relevant departments to follow up as soon as possible.
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