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Resolved
After applying for withdrawal on September 7, the mt4 account and background password were changed, and I received an email on September 14. This kind of platform is terrible.
Object
IEXS
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$8,175(USD)
Time
18day19hour

Mediation Progress
Hong Kong2022-10-03
Solved after user's confirmation
jin yu cheng
United Kingdom2022-09-16
Reply
IEXS
Dear IEXS user, the complaint has been under an investigation jointly conducted by IEXS trading department, compliance department, and trading review department. Now the account's using permission and trading service have been suspended due to being investigated. We have informed the customer of the relevant information at the first time and the customer has got it. And the case will be followed up by the compliance department. The latest information will be sent to the customer by official email in time. Thank you for your information. If you have any questions, please feel free to contact us. Customer service telephone: 400 842 4229; Customer service email: support@iexs.com; Official website: www.iexs.org. Thank you for your support. Have a good time.
Reply
Hong Kong2022-09-15
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-09-15
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-09-14
Start Mediation
jin yu cheng
I applied for 2 withdrawals on September 7th and September 8th, and then on the evening of September 9th, my mt4 account and background password were changed, and I couldn't log in. I just received an email from the platform today, telling me the illegal transaction, The settlement is only until August 30, and the profit in September is not calculated. Can such a garbage platform play like this? It also said that it takes 14 working days to review the transaction, and the manual transaction order of 0.4 lots, do not do early trading, do not push the order, is it nonsense, now please help a third party to investigate, so that this garbage platform does not harm traders, and maintain us legitimate rights and interests.
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
