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Resolved
Withdrawal is delayed for a long time and does not arrive
Object
IC Markets Global IC Markets Global
Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$6,000(USD)

Time

10day11hour

Mediation Progress
Solved after user's confirmation
CANSHANG
Supplemental Materials
CANSHANG
The 6,000 US dollars I withdrew had been returned to my account yesterday, and I resubmitted the withdrawal application last night.

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CANSHANG
Today I made a consultation with IC Markets, which stated that the withdrawal was delayed because of the limited daily foreign currency exchange amount of the payment provider, and told me to wait. But, the money has not arrived yet to date (tonight).

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Reply
IC Markets Global
Dear customer, the withdrawal is processed normally, please wait patiently.

Reply

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CANSHANG
The correct account name should be bingxin xue.

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Supplemental Materials
CANSHANG
I provided the incorrect email information, the correct email should be 5530667@qq.com

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CANSHANG
I applied for a withdrawal from an account of my IC on the afternoon of July 7, 2022, and the platform recorded it on July 8, 2022 and sent me a receipt for withdrawal by email. The platform promised that the time for the withdrawal of funds to be received is 1 to 3 working days, and the longest is no more than 5 working days, that is, my current withdrawal should not arrive at the account no later than the evening of 2022.7.15, but it did not arrive on the same day. After I consulted the IC platform customer service, they asked me to fill in the information form and send an email according to their requirements. After that, I kept the consultation status, but the platform gave me the answer that it has been helping me with financial inquiries. business communication, let me wait patiently. But until today, it has been more than two weeks, almost three weeks since I applied for the withdrawal, and the withdrawal has not yet arrived, and there is no clear answer when it will arrive. I just want to know: 1. When will my withdrawal arrive? 2. Does it take a month for UnionPay withdrawals to arrive in the account? 3. What is the specific reason for this delay?

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