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Resolved
FXTM doesn't allow us to withdraw funds and teh customer service of FXTM blacklisted me
Object
FXTM FXTM
Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$989(USD)

Time

39day3hour

Mediation Progress
Resolved
JIUTIAN8345
Reply
FXTM
Dear customer, thanks for your message. For your above-mentioned questions, our team has carefully investigated them and confirmed that we have sent you an email asking you to provide further information in order to process your withdrawal. Please note that as a regulated broker, we put importance on customer's trading experience and provide timely solutions to the issues you have. Meanwhile, you can contact us by the online official customer service at our website or get in touch with your account manager. Business time (Beijing time): online customer service (24hours, Monday-Friday; 16:00 - 21:00, Saturday; 17:00 - 01:00, Sunday), customer service email: chinese@fxtm.com

Reply

Reply
FXTM
Dear customer, thanks for your message. For your above-mentioned questions, our team has carefully investigated them and confirmed that we have sent you an email asking you to provide further information in order to process your withdrawal. Please note that as a regulated broker, we put importance on customer's trading experience and provide timely solutions to the issues you have. Meanwhile, you can contact us by the online official customer service at our website or get in touch with your account manager. Business time (Beijing time): online customer service (24hours, Monday-Friday; 16:00 - 21:00, Saturday; 17:00 - 01:00, Sunday), customer service email: chinese@fxtm.com

Reply

Supplemental Materials
JIUTIAN8345
Isn't there any contact on WikiFX?

Supplemental Materials

Supplemental Materials
JIUTIAN8345
We chose it because it scored highly on WikiFX and was regulated by the FCA. But I did not expect it to be so rubbish

Supplemental Materials

Supplemental Materials
JIUTIAN8345
The customer service blocked me. I have submitted information many times, but for various reasons my withdrawal was delayed

Supplemental Materials

Supplemental Materials
JIUTIAN8345
Account opened on the official website

Supplemental Materials

Reply
WikiFX Mediation Center
Did you open the account on the official website or by scanning the code?

Reply

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WikiFX Overseas Customer Service

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WikiFX Mediation Center

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Start Mediation
JIUTIAN8345
It has been over a month since I can't withdraw funds. Now the customer service is out of contact, pls be careful

Start Mediation

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