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While my positions were locked, I had $1200 in freely available balance before the market opened. After the market opened, my balance turned into -$200!!!

小兔乖乖
1-2 years
Unverified

Exposure

Last Thursday, April 2nd. Before the market opened, I had a 0.3 lot sell position on silver and a 0.3 lot buy position on silver, meaning my account was in a locked position state. In principle, when positions are locked, they should not occupy margin!!! Furthermore, since my positions were locked, they should not be affected by market fluctuations!!! However, AXI, without my consent, closed each position individually at very unfavorable prices — the 0.3 lot silver buy and the 0.3 lot silver sell — none of the trades were profitable, all were losses!!! Closing a client's account positions without the client's consent is illegal!!! Before the market opened, my account was in a locked position state, with $1200 in freely usable balance. After the market opened, due to AXI's series of unauthorized closing operations, my balance turned into -$200!!! I was furious at that moment and complained to AXI's customer service, demanding they compensate me. Then the customer service replied saying that market fluctuations caused changes in margin, leading to a forced liquidation. I became even more angry. I said, Axi, don't casually use terms like "insufficient margin leading to forced liquidation" to twist the facts!!! Do you think people on Earth haven't studied math?! First, locked positions do not occupy margin, even if they use some, it's very, very little; Second, if positions are locked, how can margin still be affected by market fluctuations?! ; The margin occupied was less than one hundred dollars, and in a locked position state, margin cannot be affected by the market! At that time, I had $1200 in freely usable funds, how could it possibly reach the point of forced liquidation?! It's like, you go to a bank to deposit $1200, and the bank charges you a $1400 handling fee, isn't that absurd? Is this reasonable and legal? I know AXI sometimes has exaggerated slippage, but no matter how exaggerated the slippage is, it couldn't, under the condition that my positions were already locked, with margin occupation less than $100, and with $1200 in freely available balance, force each position to be closed individually at unfavorable, loss-making prices! And it was closing positions at unfavorable points without the client's permission!!!!! I request compensation.

Original

在我锁仓的情况下,开盘前我自由支配的余额1200美元,开盘后我的余额变成-200美元!!!

上周四4月2号。开盘前我有0.3手卖盘白银,0.3手买盘白银,账户里就是一个锁单的状态。按道理来说锁单了,是不会占用保证金的!!!而且我锁单了,不会受到市场波动的影响!!!结果AXI,它不经过我同意,一一各自平仓在一个非常坏的价位,0.3手买白银,0.3手卖白银,没有一个单子盈利,全部是亏钱的!!!不经过客户同意私自平仓客户的账户这种就是违法!!! 开盘前我的账户是一个锁单的状态,自由使用的余额有1200美元,开盘后因为AXI不经过我同意的一系列平仓骚操作,我的余额变成-200美元!!! 我当时就怒了我投诉AXI客服让它们赔钱。然后客服回复我说因为市场波动导致保证金变动导致爆仓。我更加恼火了,我说Axi, 你不要动不动就用什么“保证金不够了要强制平仓”来偷换概念!!! 你当地球人没有学过数学吗?! 第一,锁单不占用保证金,就算依然用到一些但是非常非常少; 第二,都锁单了保证金怎么还会受到市场波动的影响?! ; 保证金占不到一百美元,而且锁仓的状态保证金是不可能受到市场影响的!我当时可自由使用金额有一千两百美元,怎么可能到被迫平仓的地步?! 就好比,你去银行办理存款业务,存款1200美元,银行收你1400美元的手续费,这不荒谬吗?这个合理合法吗?我知道AXI有时候滑点很夸张,可是再夸张的滑点也不可能在我已经锁仓的情况下,保证金占用不超过100美元的情况下,自由支配余额1200美元的情况下,被一一强制在不好的,亏钱的情况下一一被平仓!而且是没有经过客户允许的情况下在不好的点位平仓!!!!! 我申请索赔。

8h

Australia

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