So far I have not received my withdrawal , help!!

I invested in the MGS platform on the recommendation of a friend. Everything was going well until when I requested to withdraw my money there were delays because there were many clients waiting to withdraw.
The support team told me that if I paid the members only fee I could withdraw my money in less than 3 days.
I made the payment on March 16th and so far I have not received my withdrawal, I complained to the support team and they just ignored me.
Today I received an email from MGS headquarters explaining that we had been cheated by their external support agents. The payment of the fee was a lie and the affiliated platform was no longer legally authorized!
They say that they are going to solve this problem and that they will send a statement soon.
I am just waiting for my MONEY back , PLEASE HELP comply with the withdrawal of my money!!!!