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Trader

2024-04-01 13:33 Released in Hong Kong China Hong Kong China

It is inconsistent with the closing/opening time of the international platform. If the 100% set by igold is lower than 100%, the position will be forced to be closed. However, the position is not forced to be closed, resulting in a negative account amount.

It is inconsistent with the closing/opening time of the international platform. The setting of igold is that if it is lower than 100%, the position will be forced to be closed. However, after the opening on the morning of 4/1, the account balance directly shows negative before the position is forced to be closed. For example, according to the 100% set by the platform, If the position is closed and the margin is lower, my principal can at least be saved. I asked customer service, but they wouldn't solve it and said the system was like this.

Severe Slippage

The following is the original recommendation

与国际平台的封盘/开盘时间不符,领峰平台设置的100%低于将会强制平仓,但未强制平仓导致账户金额负数

与国际平台的封盘/开盘时间不符,领峰平台设置的是100%低于将会强制平仓,但4/1号早晨开盘后账户余额直接显示负数才强制平仓,如按照平台设定的100%保证金低于就平仓的话,我的本金起码可以保住。问了客服,客服不给解决,说系统就这样。

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