Withdrawals need to be paid in advance. Serious issues

The system is upgraded from MT4 to MT5. The MT5 broker SOPHIE CAPITAL is recommended by the MT4 broker MOKFX. After the upgrade, the registration is completed and the funds are transferred to the new broker SOPHIE CAPITAL in parallel. After the first transaction, the SOPHIE customer service needs to withdraw money. It is said that you have to pay the fee before you can withdraw. It is a handling fee, deposit, and the amount is 10% of the total account amount. This is really unreasonable. I have reviewed and approved the withdrawal amount of 60,000 US dollars. Because of this unreasonable request The unreasonable reasons are as follows: 1. Before joining customer service and registration everywhere, your company did not tell you that you should pay this fee first when you withdraw money. 2. Since the handling fee is charged, why not deduct it directly from the withdrawal account, and pay the fee before withdrawing. 3. Inform that this is required by the supervisory authority to prevent money laundering mechanisms. 4. Asked the US regulator NFA does not have this requirement. 5. The top 10 ranked traders in the foreign exchange market also do not have the requirement to pay first when withdrawing funds, which is very worrying. 6. This method of requesting withdrawals inevitably makes people wonder if it is another fraudulent method. I hope SOPHIE CAPITAL will not be such a trader. The purpose of everyone going to foreign exchange is to make money, and a reasonable method of withdrawal is not to let both parties Is it safe to use? 7. I will request third-party assistance today, mainly because your company has not responded to the positive appeal. I just want to receive the withdrawal fee as soon as possible. I can accept the fee, but it must be deducted from the crude withdrawal amount, not in the Asking me to pay first, it feels like exchanging money for money, it feels really bad. The above is the problem of inability to withdraw funds. Please help a third-party impartial unit to deal with the problem of withdrawal. I hope that both parties can be harmonious and make money. Thanks