Unable to withdraw

I applied for a withdrawal from December 23, 2020. The customer service said it would take one to seven working days, but it was not credited after the expiration. Later, I asked the customer service customer service to say that the account number was entered incorrectly, but my account number was copied and pasted. Meet the man who led me on the dating platform. I can’t work because I’m suffering from cancer. I’m at home and hope someone can care. This man chatted with me every day from morning to night, encouraged me to work hard together, and wanted to take me to make profit and repay my mortgage. The man finally lost contact and didn't read the information. The money in the account is my life-saving money. It is used to support the body after cancer. Now I am very worried about the recurrence of cancer.