SCHATZ MARKETS unable to withdraw

I was opening an account with Schatz Markets in May 2022 and traded with them for a few months. When I wanted to withdraw some of my profits and submitted a few withdrawal requests they have been declined all the time, see pictures 1 and 2 with the withdrawal requests.Every time I was making a withdrawal request a rejection email got back but no reason for it, see pic 4 After a while, when I logged into my client portal a message showed that the rate for this pair can not be found when wanted to repeat the withdrawal, see pic 3.I emailed customer service a few times but have no answer back from themI still need to recoup around 12k from them but no one is replying to meAny form of help will be apreciated